To upload a file, follow the steps below:

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1. Select “Batches” in the console
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2. Select your voucher program
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3. Enter a batch title (this is for your reference only and will not display to customers)
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4. Download the template CSV for your voucher program.
Note: templates are program-specific and will contain the required fields and formatting
specific to the program you have selected
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5. Enter the required data within your template CSV file.
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6. Click “Select a CSV File to Upload” in the console, or drag your CSV over the upload file box
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7. Your file will be reviewed for errors. If any data or formatting errors are present, the error
message will point to the specific row and column in which an error has been found.
Note: if an error in formatting is found, the system will display the expected format using a
Regular Expression (RegEx).
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1. Example: Row 1 Col 4 - PNR is not valid. Must match ^[a-zA-Z0-9]{9}$, in which the
system is expecting an alphanumeric string exactly 9 digits long
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2. Example: Row 2 Col 5 - Airline Code is not valid. Must match ^[0-9]{5}$, in which the
system is expecting a numeric string exactly 5 digits long
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If you are unfamiliar with Regular Expressions, click “download full error report,” copy the
RegEx (example: ^[a-zA-Z0-9]{9}$ ) and paste it into this ReGexTranslator for a helpful
translation, or contact your support representative for help
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8. Once your file has been successfully uploaded, review the details and click “Process” once
you’re ready
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9. Once confirmed, your file will take a few minutes to process, depending on the number of
vouchers requested