Logistics

The direct cost averages just under $18 per failed delivery, but the fully loaded cost is substantially higher. Last-mile accounts for 53% of total shipping costs, and a failure pays that cost twice—once for the failed attempt, once for re-delivery. Add customer service contacts ($5-$12 per call), refunds, and downstream churn, and a single incident can reach $50-$100 in total impact. Cost varies by failure type: wrong-address failures are cheaper than damage claims, and missed windows on guaranteed-delivery services carry SLA penalties on top of operational expense. For B2B freight, a single damaged shipment can represent tens of thousands in goods plus production delays for the receiver.

Three paths depending on the scenario. Push-to-card via Visa Direct or Mastercard Send delivers funds in under 30 seconds—best for consumer-facing failures where speed is the priority. ACH handles larger B2B settlements where same-day or next-day timing is acceptable and amounts exceed typical push-to-card thresholds. Digital Credits work for goodwill gestures tied to future service usage, such as a shipping credit on the next order. The key differentiator: compensation triggers automatically when a delivery exception code fires in the TMS, without requiring the customer to call, file a form, or wait in a claims queue.

Yes, with layered automation matching claim complexity. Low-value, high-frequency events—missed windows, minor delays, wrong-address re-routes—are fully automated, with the exception code triggering instant compensation and no human review. Medium-complexity events such as damage claims under a dollar threshold with photo documentation can be auto-approved if verification criteria are met (photos confirm damage, value is below threshold, no fraud flags). High-value or disputed claims are flagged for adjuster review, but the system still issues an immediate goodwill payment while the formal process continues. Rules are configurable by event type, shipment value, customer tier, carrier, and route, and integrate with TMS, WMS, and delivery management platforms via API with webhook support.

Drivers submit expenses through the driver app—a photo of a toll receipt, a fuel purchase, or an equipment replacement. The reimbursement hits their debit card via push-to-card in under 30 seconds. No paper expense reports, no manager approval queues for pre-authorized categories, no payroll cycle wait. With driver turnover exceeding 90% annually in many segments, slow reimbursement is a consistent dissatisfaction factor and waiting two weeks for a $25 toll erodes trust disproportionate to the dollar amount. Instant reimbursement also reduces fraud risk: photo documentation, GPS data, and real-time submission create a verifiable audit trail that is harder to manipulate than end-of-week paper receipts.

Freight claims are structurally different from consumer complaints: higher dollar amounts, extensive documentation requirements (bills of lading, inspection reports, repair estimates), and often multiple liable parties—carrier, broker, shipper, and receiver. Digital disbursements do not eliminate the formal process but change the shipper's experience of it. The carrier issues an immediate goodwill payment—often 25-50% of estimated claim value—within hours of the report, demonstrating responsiveness while the formal process continues. The final settlement, adjusted for the advance, follows through the same digital rails once all parties agree. For carriers managing hundreds of claims monthly, operational savings from eliminating check runs and reducing follow-up calls can exceed platform costs.

Payouts Network connects to your TMS, WMS, delivery management platform, or driver app through a white-label API with webhook support. The integration follows a five-step flow: an event fires (delivery exception, damage report, expense submission, or SLA miss) in your system, rules determine the compensation amount and method based on event type and recipient segment, the payout is delivered via push-to-card in under 30 seconds (or ACH for larger B2B settlements), a branded confirmation notification is sent to the recipient, and a full audit trail is logged for claims management, operational analytics, and dispute resolution. Configuration handles complexity—the technology itself is stable infrastructure.