Service Recovery
The Solution
Quickly Recover Brand Perception and Customer Trust
To meet customer expectations, service recovery must be prompt, frictionless, and integrated directly into the customer journey. Deliver digital payouts at the moment of service failure, without disrupting your existing workflows.
Our Platform
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Metrics
Reducing Payout Friction Pays Off
When businesses make payouts effortless, they see an immediate return on investment.
4.3x
The amount of the incentive spent by customers
270%
Increase in customer satisfaction
3x
Higher direct booking revenue
Service Recovery
Increase Customer Satisfaction and Reduce Payout Costs
Manual refunds and paper vouchers are slow, inconvenient and costly. Payouts Network™ automates the entire service recovery process, so businesses can resolve issues instantly with efficient, trackable payouts.
Automated Digital Payouts
Reduce manual processing with pre-configured payout workflows that trigger automatically based on service disruptions.
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Brand-Controlled Experience
Maintain full control over the payment process and keep customers engaged with your brand, not third-party services.
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Seamless API Integration
Our white-label solution embeds directly into your platform, allowing businesses to issue payouts without redirecting customers.
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Fast Analytics and Reporting
Gain data-driven insights into service failures, customer recovery patterns, and operational efficiencies.
How It Works
Inside The Platform
Designed for time-sensitive experiences like travel and hospitality, we help your team deliver resolution before customers disengage.
Digital Credits™
Controlled Spend: Pay after a qualifying transaction
Issue
Verify the customer’s identity and trigger a payout when a service failure occurs.
Activate
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Digital credits™ are immediately activated and available in your UI for a fully-branded, white-label experience.
Redeem
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Customers experience seamless redemption, eliminating friction during the checkout process.
Meal vouchers
Interim expense vouchers
Transportation vouchers
Hotel/lodging vouchers
Instant Payouts
Cash equivalent: Pay directly
Issue
Verify the customer’s identity and trigger a payout when a service failure occurs.
Claim
Funds are pushed to the customer’s preferred card.
Refunds
Lost or damaged baggage
Involuntary denied boarding
News
Payouts NetworkTM News
Learn more about how the world pays out.
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Move Over Cash: How Points Can Be the Future of Currency
By year end, ~50% of rewards will go unused. But what if reward points from across brands were a form of currency that actually drove loyalty and top of wallet status?
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Jacilyn Bennett Joins Payouts Network as Vice President of Sales
Payouts Network, the modern B2C payments platform announced that Jacilyn Bennett has joined the company as Vice President of Sales.
Payouts Network Joins DCA-CardLinx
Payouts Network, the modern B2C payments platform that improves customer loyalty by transforming customer experiences, has joined DCA-CardLinx.
FAQs
FAQs
Does this integrate with our existing CRM and ticketing system?
Can compensation be personalized based on the issue?
How fast are service recovery payouts delivered?
